You can include punctuation in a trigger phrase, but it is best to use short phrases rather than long sentences. You can specify more than one trigger phrase for a topic. Once the conversation is started, the conversation follows the path you define. Specify a name, description, and one or more trigger phrases for the topic.Ī trigger phrase is a phrase that a customer enters in the chat window to start a conversation with the bot. Go to the Topics tab on the side navigation pane to open the topics page. You can edit both of these topic types in the same manner as for topics you create however, you cannot delete them. We recommend you keep these and use them until you are comfortable with creating an end-to-end bot conversation. These are prepopulated topics that you are likely to need during a bot conversation. These lesson topics can be used to help understand simple to complex ways of using nodes to create bot conversations. Four prepopulated User Topics that are titled as lessons.When you create a bot, a number of topics will be automatically created for you. Learn more about what you can do with Power Virtual Agents. This lets you fine-tune the topic until you are ready to deploy it without having to exit the Power Virtual Agents portal.įor bot and topic limits, see the Quotas, limits, and configuration values topic. You can see how the bot conversation works in practice by testing it in the Test bot pane. The AI uses natural language understanding to parse what a customer actually types and find the most appropriate trigger phrase or node.įor example, a user might type "Open hours" into your bot-the AI will be able to match that to the Store hours topic and begin a conversation that asks which store the customer is interested in, and then display the hours the store is open.
You can author topics by customizing provided templates, create new topics from scratch, or get suggestions from existing help sites.Ī topic has trigger phrases-these are phrases, keywords, or questions that a user is likely to type that is related to a specific issue -and conversation nodes-these are what you use to define how a bot should respond and what it should do.
In Power Virtual Agents, a topic defines a how a bot conversation plays out. Power Virtual Agents app in Microsoft Teams.
0 kommentar(er)
